Results-driven sales and customer service professional with experience in virtual assistance, sales, team leadership, and appointment setting. Skilled in building customer relationships, following up consistently, achieving targets, and delivering excellent customer experiences.

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👤 About Me

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I’m a results-driven professional with experience in sales and team leadership. I’m known for my charisma, respectful approach, and genuine commitment to helping others improve their performance. I have a proven ability to guide teams toward sustainable results through assertive communication, strong follow-up, and a goal-oriented mindset.

"Stands out for leadership and for helping the team hit targets."

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🧩 Personal Snapshot

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• ⚽ Sports: I enjoy sports, especially soccer and tennis, which have taught me discipline, focus, and consistency.
• 🤝 Work style: I’m a patient, respectful, and positive person who enjoys helping others and building strong relationships.
• 📈 Growth mindset: I’m always looking for ways to improve, learn new skills, and become better every day.

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🛠️ Services / Strengths

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🤝 Sales & Customer Service

Consultative selling, needs discovery, objection handling, and closing.

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📈 Follow-up & Target Achievement

Strong follow-up discipline, prioritization, and results focus.

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👥 Team Leadership

Coaching, KPI monitoring, and immediate corrective actions.

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🧠 Onboarding & Mentoring

Supporting new hires and improving sales techniques.

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📊 By the Numbers

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3+

Years of experience

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KPIs

Monitoring & improvement

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Top

Sales performer

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Alta

Adaptability

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🧰 Tools / Skills

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Hard Skills

• Customer Service
• Sales & Closing
• CRM Management
• Lead Management
• Appointment Scheduling
• Email Management
• Calendar Management
• Google Workspace
• Microsoft Office (Excel, Word, PowerPoint)
• Data Entry
• KPI Tracking
• ChatGPT / AI Productivity
• Canva
• Refund & Payment Processing

Soft Skills

• Communication
• Problem Solving
• Time Management
• Organization
• Attention to Detail
• Team Leadership
• Adaptability
• Fast Learner
• Customer Relationship Building
• Active Listening
• Reliability
• Initiative

Languages

• English (Intermediate–Advanced)
• Spanish (Native)